Refund policy

Congratulations for choosing Vellone as your shopping reference. You will find everything you need to interconnect your multimedia systems.

Shipping methods
The merchandise is sent with Canada Post and delivery is expected within 10 to 12 days after shipping. Shipping and handling is automatically added to your bill and is calculated by the weight of the package and the shipping method.

Shipping
The shipping takes place within 5 work days following reception of order. If the ordered merchandise is not available, Vellone will immediately inform the customer.

Payment
Every order is shipped the day following payment confirmation by cheque or MasterCard.

Warning
In the eventuality that the parcel is damaged upon delivery, the customer must immediately inform Vellone.

Warranty
Vellone guaranties the quality of its product. Vellone will assume the shipping of the replaced product only after receiving the damaged copy at the customer’s expense.